S indy Riley* is yes she cancelled her subscription to Match.com last September, and expected an amicable split utilizing the dating site. Nevertheless the on the web agency refused to simply accept the relationship was over .

“I’d currently had to pay ?77.94 for an additional half a year’ membership back June 2015, that has been my fault because I hadn’t browse the stipulations and thus my subscription renewed automatically,” she says. “So whenever in i met my partner I made sure I cancelled according to the terms september. It absolutely was only once We saw my bank statement in December that I realised the termination was not effective and a further ?77 had been taken.”

Splitting up is difficult to do, specially around Valentine’s Day, and things could possibly get embarrassing if an individual celebration will not accept a relationship is over – but such clingness is unanticipated when that celebration is really a website that is dating. In the full instance of Match.com, Europe’s biggest agency that is online this indicates the organization is finding it tough to allow get of previous users.

The Observer happens to be contacted by about 60 Match.com people whom signed up when you look at the hope of relationship, and now have discovered by themselves locked when you look at the embrace associated with giant that is US-based.

Kayleigh Letheren from Llanelli in Wales discovered somebody on a competing dating internet site halfway through her six-month Match.com account, and states she rang to cancel her agreement. That has been in 2013. “I accepted I experienced taken care of the entire 6 months, but wished to verify it couldn’t renew again from then on, and that my profile will be removed,” she says. “The girl we spoke to said my account will be terminated following the six months and no additional money taken – but absolutely nothing might be done early in the day than that other than switching down notifications.”

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